Terms & Conditions

1. LetsStay Terms and Conditions

By using or accessing this Website through whatever platform, you agree to be bound by the Agreement. By booking any service offered on this Website, you acknowledge and agree that this Agreement shall apply to any transactions that you make. Please read the Agreement carefully. If you do not accept all terms and conditions, please do not use this Website or make any bookings through it.

We reserve the right at any time to amend or modify this Agreement without prior notice, and the continued usage of this Website signifies your acceptance of the updated Agreement. Please return to this page occasionally to review the most current version of the Agreement.

2. Services

LetsStay provides an online platform through which hotels can advertise their rooms for reservation, and through which visitors to the Website can book them. By making a reservation through LetsStay, you enter into a direct (legally binding) agreement with the hotel at which you book. LetsStay is only an intermediary between you and the hotel, transmitting the details of your reservation to the relevant hotel and sending you a confirmation email for and on behalf of the hotel.

The information provided on LetsStay is based on the information provided to us by the hotels via their Extranet Portal. The hotel is the provider of such information, and LetsStay cannot guarantee the accuracy of such information and shall not be held responsible for any errors, inaccurate, misleading or untrue information provided by the hotel.

LetsStay will not be held responsible for any interruptions resulting from downtime, maintenance, repair or upgrades in regards to the Website.

Services offered on this Website are for personal and non-commercial use only. Downloading, selling, copying, or reproducing any content or information on this Website for any commercial activity is completely prohibited.

3. Prices

All prices on LetsStay include taxes and VAT (unless stated otherwise on the Website) and are per room and for the entire stay.

Please check the room and rate details and conditions thoroughly prior to making a reservation.

In the event of reserving a prepaid rate, you acknowledge that the hotel has the right to charge your credit card for the full amount of the reservation.

The currency converter tool is solely for information purposes and should not be relied upon as an actual rate.

4. Privacy

By making a reservation, LetsStay has the right to forward your information (including credit card information) to the hotel at which you reserved.

We shall not disclose your personal information to any third party without your consent.

5. Credit Card

Hotels require credit card information in order to guarantee your reservation. We will send your credit card information directly to the hotel at which your booking was made. Hotels may pre-authorize your credit card.

We encrypt and use "Transport Layer Security (TLS)" technology on our servers to ensure maximum security at all times.

For some rate types and/or special offers hotels may pre-authorise or even charge your credit card for the full stay (sometimes without any possibility for a refund) upon reservation and/or confirmation of your stay. Please check the rate type details thoroughly before making any reservations, as LetsStay shall bear no responsibility for user errors after a reservation has been made and confirmed by the hotel.

If your credit card is declined, and you were unable to provide the hotel with an alternative credit card within 24 hours of the hotel's request, the hotel has the right to cancel the reservation immediately.

In the event of credit card fraud or unauthorized use by third parties resulting from a reservation made on LetsStay, please make sure you report it to your credit card provider as soon as possible, as most banks and/or credit card companies bear the risk and cover all the charges resulting from such fraud.

Please contact us immediately after your claim. Put “credit card fraud” in the subject line and state the reservation number in your email in order for us to take appropriate measures with the hotel that caused the dispute.

6. Cancellation

The cancellation and no-show policy of each hotel is made available on our website on the hotel’s profile page, as well as during the reservation procedure and in the reservation confirmation email.

You accept and agree to the relevant cancellation terms and the no-show policy of the hotel where you reserved.

Some rate types and/or special offers are not eligible for cancellation or change. Please check the room and rate type details thoroughly prior to committing to any reservations.

If allowed by the rate type, you can cancel your reservation by following the link in the reservation confirmation email and following the provided instructions. Please note that, depending on the rate type policy, you may be charged for your cancellation.

7. Amendments to Terms and Conditions

LetsStay reserves the right to amend the Terms and Conditions at any time for any reason including economic or applicable law.

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